• Qualification : Graduate in any field
• Experience : Fresher or Experience
• Work Location : Remote (Hyderabad)
∆ Roles and Responsibilities
• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements.
∆ Skills & Knowledge
• Excellent Communication Skills
• Ability to communicate correctly and clearly with all customers
• Good comprehension skills Ability to concentrate
• Work successfully in a team environment as well as independently
• Familiarity with Windows XP and Microsoft Office
Excellent typing skills
• Proficient knowledge of email applications.
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